Frequently Asked Questions
Everything you need to know about your Chérie Lou experience.
What is the standard shipping time for orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as our curated collections may vary slightly in fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all Chérie Lou tags still attached.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
Are your materials sustainably sourced?
At Chérie Lou, we prioritize quality and ethics. We work closely with manufacturers who uphold high standards of craftsmanship and use premium, durable fabrics designed to last.